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FREQUENTLY ASKED QUESTIONS

Can I return my item/s that were purchased in store?

If you have changed your mind or found an item does not fit within 14 days of your original purchase, we will exchange it for another item of equal or greater value, or we will issue you with a gift card. Items must be in original condition with tags still attached.

Proof of Purchase is required to process the return, for example; a receipt or bank statement.

Jewellery, hair accessories and fragrances cannot be exchanged or returned for health and safety reasons.

Please note earrings, swimwear, hosiery, shapewear, bodysuits, underwear and undergarments cannot be exchanged or returned due to hygiene regulations.

Laybuy and Afterpay purchases made in store can be exchanged in store or a credit given.

Laybuy and Afterpay items must be returned within 14 days of original date of purchase with original tags still attached.

We advise customers who are purchasing as a gift to request a "Gift Receipt" in case a return or exchange is required.

CHANGE OF MIND
Note: We do not issue refunds for items that do not fit, do not suit you or you've changed your mind. This is the Pagani Refund Policy in accordance with the Consumers Guarantees Act, as advised by the Ministry Of Consumer Affairs.

Can I return my online Afterpay or Laybuy purchase in store?

CHANGE OF MIND / EXCHANGE

Please note that Afterpay and Laybuy online orders cannot be returned or exchanged in stores.

You are however welcome to drop your Afterpay or Laybuy order into any Pagani store (along with your returns form and invoice) and the team will send your items back to our Web Store to process your return.

For exchanges, we will process a refund to your Afterpay or Laybuy.com account and you will need to re-purchase via our website. We are more than happy to honour any special prices or free shipping paid that first time round - just contact our Customer Care team if that is the case.

For in store purchases, as per our Pagani returns policy, Afterpay or Laybuy iterns can be exchanged or a gift card issued.

FAULTY ITEMS

We can exchange faulty Afterpay and Laybuy items in store. Please note we can only offer an exchange if you are replacing the faulty item with the exact same style, size and colour.

Please get in touch with our customer care team if you are unsure on our Laybuy.com return policy.

Can I return an online order?

My item doesn't fit

If an item you have purchased online does not fit and you wish to exchange for a different size, please email us, or call us instore to check the stock availability. Online orders can only be returned within 30 days of receipt and must be in the original condition with all swing tags still attached.

Please note earrings, swimwear, hosiery, bodysuits, underwear and undergarments cannot be exchanged or returned due to hygiene regulations.


I've changed my mind

We do accept online returns for change of mind. Please fill in the returns form included with your invoice and send the items back to the Web Store. Online orders can only be returned within 30 days of receipt and must be in the original condition with all swing tags still attached.

Jewellery, hair accessories and fragrances cannot be exchanged or returned for health and safety reasons.


Sale items

There will be no refunds on sale items. We will however provide an exchange or credit for incorrect size or change of mind. Note that items marked as 'Final Sale' cannot be returned or exchanged, this will be clearly identified at point of purchase.


Items purchased as part of a promotion

If you return a single item purchased as part of a multi-buy promotion (i.e. buy one get one half price) you will be refunded the full price of that item less the total discount given in the offer. If you return all the items purchased with the multi-buy promotion you will be credited (gift card) the full multi-buy value.


Faulty items

If a garment is being returned due to being faulty after wearing, please launder before returning. Any refunds will be made back to the original payment method i.e. credit card or gift card.


Afterpay/Laybuy

You can return your Laybuy or Afterpay order by sending the product back to our online store for a refund, this must be done within 30 days of receipt and must be in the original condition with all swing tags still attached.

Please note that Laybuy and Afterpay orders cannot be returned or exchanged in stores.

For Laybuy and Afterpay exchanges, we will process a refund and you will need to re-purchase via our website. We are more than happy to honour any special prices or free shipping paid that first time round - just contact our Customer Care team if that is the case.


Please email customercare@pagani.co.nz if you require a returns form.

How do I return an online purchase?

Online returns can be sent back to the Web Store within 30 days of receipt. Please ensure you have filled out the returns form along with the original invoice when sending your items back to us. Package your parcel securely, affix postage and send to:

Pagani Online Store
81A Portage Road
New Lynn
Auckland 0600
New Zealand

Alternatively credits and exchanges for online purchases can be made in any Pagani store. Please note that refunds cannot be processed in store. If you are unsure of how and where to return your item please contact us on customercare@pagani.co.nz


Postage costs for returning items will be at your own expense. Please note we do not refund freight.

If your item is faulty please contact customercare@pagani.co.nz and we will arrange the return postage of your item/s

If an item/s is being exchanged for a different product, shipping fees for the exchange will be waivered.

Note: Any international order exchanges and change of mind returns will not be refunded freight. If returning an item for an exchange the original freight free price will need to be paid to Pagani Ltd before the exchange can be processed. This can be arranged with customercare@pagani.co.nz

Have you received my returned items?

We will contact you when we have processed your request. We recommend that you return your items via registered mail, to ensure a safe and documented delivery. Pagani are not liable for the loss or damage of an item being returned.

Your return can take up to 7-14 working days to process from arrival.

Christmas Gift Returns

We have extended our return deadlines over the holiday season. Any orders placed between Monday 12th – Saturday 24th December 2022 will have an extended returns period to Friday 20th January 2023.

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