24 HR FLASH SALE - 25% OFF SITEWIDE ONLINE ONLY, ENDS 8AM TUESDAY

FREQUENTLY ASKED QUESTIONS

What if the size or style I want to purchase is not available online?

We try to have a stock level that will keep up with demand, but some popular items and sizes may sell out fast.

Please email or call us with the style number and details of the item you are looking for and we may be able to request* the item/s from one of our Pagani stores for you. Please note that we can only offer this service for full priced items.

We are no longer able to source out of stock SALE items for manual orders via email. Once out of stock online, these items can only be purchased in the stores that have stock on hand.

For out-of-stock SALE items, we can check your local store stock availability for you and arrange a hold directly with the store team. Please note that our branches cannot transfer internally and are unable to process these requests on your behalf.

Can I find out if a style I am after is available in a particular Pagani store?

Yes, please select the product online along with the colour and size then click the ‘Check Instore’ button to see which stores are showing stock on hand. Please note this is a guide only and we advise you to call the store to place the item on hold to avoid disappointment.

Are the prices online the same as in store?

Yes, all prices are the same online as in store unless stated it is an exclusive online-only promotion. Please note that online prices will automatically adjust due to certain promotions running if you have items added in your cart. To view all retail prices please ensure your cart is empty. Promotions can vary online from those in store.

I am having trouble logging in or registering my account, what do I do?

If you are having trouble logging in online please enter your email address and click ‘Forgot Password’ this will send you details on how to reset your password. If you are still having trouble please email us on customercare@pagani.co.nz

An item I have purchased is now at a discounted price.

Due to the nature of retail, promotions run regularly with specific time frames. All prices shown at the time of purchase are correct and will be charged. We will not refund the difference in price if an item that has been purchased is now discounted. We advise you to sign up to our newsletter to ensure you receive all information regarding our promotions.

How do I care for my Pagani garments?

You can find a care label on the inside of all garments, please follow these instructions carefully.

Please note earrings, swimwear, hosiery, underwear and undergarments cannot be exchanged or returned due to hygiene regulations.


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