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FREQUENTLY ASKED QUESTIONS

What if the size or style I want to purchase is not available online?

We try to have a stock level that will keep up with demand but some popular items and sizes may sell out fast. Please email or call us with the style number and details of the item you are looking for and we may be able to request* the item/s from one of our Pagani stores for you.

*Please note that we have recently changed our Customer Request service and are no longer able to source out of stock Sale items for phone orders. However, if the sale item that you’re after is available in our Web stock, we can proceed with a phone order and have this delivered to an address of your choice. For out of stock SALE items, we are able to check all branch stock and advise your local branch availability for you to arrange a hold directly with the store team. Please note that our branches cannot transfer internally and are unable to process these requests on your behalf.

If you wish to pay an additional $15 fee we will be able to source these out of stock SALE items on your behalf and deliver as requested. This fee is non-refundable.

Can I find out if a style I am after is available in a particular Pagani store?

Yes, please select the product online along with the colour and size then click the ‘Where in Stock?’ button to see which stores are showing stock on hand. Please note this is a guide only and we advise you to call the store to place the item on hold to avoid disappointment.

Are the prices online the same in store?

Yes, all prices are the same online as in store unless stated it is an exclusive online only promotion. Please note that online prices will automatically adjust due to certain promotions running if you have items added in your cart. To view all retail prices please ensure your cart is empty. Promotions can vary online from those in store.

I am having trouble logging in or registering my account, what do I do?

If you are having trouble logging in online please enter your email address and click ‘Forgot Password’ this will send you details on how to reset your password. If you are still having trouble please call us on 0800 PAGANI (724 264) .

An item I have purchased is now at a discounted price.

Due to the nature of retail, promotions run regularly with specific time frames. All prices shown at the time of purchase are correct and will be charged. We will not refund the difference in price if an item that has been purchased is now discounted. We advise you to sign up to our newsletter to ensure you receive all information regarding our promotions.

How do I care for my Pagani garments?

You can find a care label on the inside of all garments, please follow these instructions carefully.

Please note earrings, swimwear, hosiery, underwear and makeup products (including brush sets) cannot be exchanged due to hygiene regulations


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