RECEIVE A FREE BAG WORTH $39.99 WHEN YOU SPEND $100 | ADD BAG TO CART TO REDEEM! | SHOP NOW >>

FREQUENTLY ASKED QUESTIONS

Public Holidays - A delay on your order

Please note the Customer Service and Dispatch Centre are closed over all public holidays.

For any orders placed over that time period they will be dispatched as soon as possible. Please expect some delays with delivery times due to high demand over this period.

For any queries over this period please contact us at customercare@pagani.co.nz and we will answer your questions as soon as possible.

How much is delivery and how long does it take?

FREE NZ SHIPPING FOR NZ ORDERS OVER $85 - Applies to all New Zealand delivery orders over $85.00 placed on pagani.co.nz.


New Zealand Deliveries

All New Zealand orders are shipped using Courier Post at a cost of $7.99. All orders over $85.00 receive free delivery.
You will receive an email with your tracking number once your order has been dispatched. To track your order please visit http://www.courierpost.co.nz/.

Standard Delivery estimated shipping time is normally 1-2 working days upon receiving your dispatch confirmation email for non rural locations in NZ on orders placed before 2pm Monday-Friday.

Please note that your order is a 'no signature required' delivery, your Courier Post driver will leave your parcel within your premises. If you are concerned about your Courier Post driver leaving an item on your property, please select another address such as a work address where someone will be there to receive your package, or select Click & Collect from one of our stores.


Australia and Fiji Deliveries

All orders being sent to Australia and Fiji are shipped at a cost of $25, however if the delivery fee is over the projected courier cost of $25.00, you will be required to pay the estimated difference amount. Our customer care team will contact you if this is the case to arrange the additional payment.

We currently offer international delivery options for both DHL Express & NZ Post where the courier cost exceeds $25:

  • DHL Express - Estimated shipping time is 3-5 working days upon receiving your dispatch email.
  • NZ Post - Estimated shipping time is 1-4 weeks (this option is usually cheaper for this reason).


You will receive an email with your tracking number once your order has been dispatched. To track your order please visit DHL Tracking or NZ Post Tracking depending on which service your order is shipping by.



All parcels require a signature upon delivery. If no one is home at the time of delivery, your courier will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery. Alternatively you can provide a work address to have your parcel delivered to.

For more information please contact customercare@pagani.co.nz.


International Deliveries

All International orders (Excluding Australia and Fiji) are shipped using DHL Express Courier at a cost of $45. If the delivery fee is over the projected courier cost of $45.00, you will be required to pay the estimated difference amount quoted by DHL Express. Our customer care team will contact you if this is the case to arrange the additional payment.

We currently offer international delivery options for both DHL Express & NZ Post where the courier cost exceeds $45:

  • DHL Express - Estimated shipping time is 7-10 working days upon receiving your dispatch email.
  • NZ Post - Estimated shipping time is 1-4 weeks (this option is usually cheaper for this reason).


You will receive an email with your tracking number once your order has been dispatched. To track your order please visit DHL Tracking or NZ Post Tracking depending on which service your order is shipping by.


All parcels require a signature upon delivery. If no one is home at the time of delivery DHL Express will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery. Alternatively you can provide a work address to have your parcel delivered to.

For more information please contact customercare@pagani.co.nz.


International Taxes and Duties

Once your order has left New Zealand it may be subject to customs procedures which can cause delays beyond original delivery estimates. We take no responsibility for any charges, duties or taxes incurred at the receivers end.


Brexit

Due to Brexit's impact on shipping regulations, we have suspended shipping to the EU and UK since 28th June 2021.

How do I track my parcel?

You will receive an email with your tracking number once your order has been dispatched. To track NZ orders please visit http://www.courierpost.co.nz/ or call 0800 COURIER (268 7437). To track International orders please visit http://www.dhl.co.nz/en/express/tracking.html.

Sign up to get 15% off new collection