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FREQUENTLY ASKED QUESTIONS

How do I track my parcel?

You will receive an email with your tracking number once your order has been dispatched. To track NZ orders please visit http://www.courierpost.co.nz/ or call 0800 COURIER (268 7437). To track International orders please visit http://www.dhl.co.nz/en/express/tracking.html.

New Zealand Deliveries

Deliver To Me

All New Zealand orders are shipped using Courier Post at a cost of $4.95. All orders over $39.90 receive free delivery.
You will receive an email with your tracking number once your order has been dispatched. To track your order please visit http://www.courierpost.co.nz/.

Express Shipping estimated delivery is overnight. Only applies to non rural locations in NZ on orders placed before 2pm Monday-Friday.

Standard Delivery estimated shipping time is 1-2 working days upon receiving your dispatch confirmation email. All parcels require a signature upon delivery. If no one is home at the time of delivery Courier Post will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery. Alternatively you can provide a work address to have your parcel delivered to.

Click & Collect

You can have your order delivered to a Pagani store that's convenient for you, just select the option 'Click & Collect' at the checkout when you're placing your order. All Click & Collect orders receive free delivery.

Estimated collection time is 1-2 working days. You'll be notified by email when your order is ready to collect. Once you've received this email, please bring it to the store, along with proof of ID (this could be a drivers license, passport or credit/debit card) when you come to collect your parcel.

If someone is coming to collect your order on your behalf, to prevent fraud, they should present your copy of your arrival email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your order will be returned to our warehouse and we will contact you to process a return.

Australian Deliveries

All Australian orders are shipped using DHL Express Courier at a cost of $15. All orders over $39.90 receive free delivery
You will receive an email with your tracking number once your order has been dispatched. To track your order please visit http://www.dhl.co.nz/en/express/tracking.html.
Estimated shipping time is 3-5 working days upon receiving your dispatch email.
All parcels require a signature upon delivery. If no one is home at the time of delivery DHL Express will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery.
Alternatively you can provide a work address to have your parcel delivered to.

If the delivery fee is over the projected courier cost of $35.00, you will be required to pay the estimated difference amount quoted by DHL Express. This is applicable to rural deliveries in international countries. For more information please contact customercare@pagani.co.nz.

International Deliveries

All International orders are shipped using DHL Express Courier at a cost of $35.
You will receive an email with your tracking number once your order has been dispatched. To track your order please visit http://www.dhl.co.nz/en/express/tracking.html.
Estimated shipping time is 7-10 working days upon receiving your dispatch email.
All parcels require a signature upon delivery. If no one is home at the time of delivery DHL Express will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery.
Alternatively you can provide a work address to have your parcel delivered to.

If the delivery fee is over the projected courier cost of $35.00, you will be required to pay the estimated difference amount quoted by DHL Express. This is applicable to rural deliveries in international countries. For more information please contact customercare@pagani.co.nz.


Please note we ship to all countries except Russia.

International Taxes and Duties

Once your order has left New Zealand it may be subject to customs procedures which can cause delays beyond original delivery estimates. We take no responsibility for any charges, duties or taxes incurred at the receivers end.