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FREQUENTLY ASKED QUESTIONS

How much is delivery and how long does it take?

Please note that we are experiencing delays due to COVID-19, your parcel may be delayed as couriers prioritise their deliveries. We have updated our delivery procedures so that these are contact less during this time.


FREE NZ SHIPPING FOR NZ ORDERS OVER $75

Applies to all New Zealand delivery orders over $75.00 placed on pagani.co.nz.

STANDARD TERMS

All NZ orders are shipped using Courier Post at a cost of $4.95. All orders over $75.00 receive free delivery. Please click here for detailed shipping information. All orders are processed Monday-Friday 8.30am-5pm excluding public holidays and should take 1-2 working days. Please note that there may be delays for rural deliveries.

How do I track my parcel?

You will receive an email with your tracking number once your order has been dispatched. To track NZ orders please visit http://www.courierpost.co.nz/ or call 0800 COURIER (268 7437). To track International orders please visit http://www.dhl.co.nz/en/express/tracking.html.

New Zealand Deliveries


Please note that your parcel may be delayed as couriers prioritise their deliveries after an influx of order throughout the lock down period.

Deliver To Me

All New Zealand orders are shipped using Courier Post at a cost of $4.95. All orders over $75.00 receive free delivery.
You will receive an email with your tracking number once your order has been dispatched. To track your order please visit http://www.courierpost.co.nz/.

Standard Delivery estimated shipping time is 1-2 working days upon receiving your dispatch confirmation email. For non rural locations in NZ on orders placed before 2pm Monday-Friday. All parcels require a signature upon delivery. If no one is home at the time of delivery Courier Post will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery. Alternatively you can provide a work address to have your parcel delivered to.

Click & Collect


You can have your order delivered to a Pagani store that's convenient for you, just select the option 'Click & Collect' at the checkout when you're placing your order. All Click & Collect orders receive free delivery.

We are following the strict guidelines from MBIE to ensure the safety of our dispatch teams and yourself when packaging up your parcel. This includes the requirement for our teams to wear gloves and masks when handling orders.

Please note that your order may take longer to arrive at your selected store as couriers prioritise their deliveries. We have updated our delivery procedures so that these are contact less during this time.

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Estimated collection time is 1-2 working days. You'll be notified by email when your order is ready to collect. Once you've received this email, please bring it to the store, along with proof of ID (this could be a drivers license, passport or credit/debit card) when you come to collect your parcel.

If someone is coming to collect your order on your behalf, to prevent fraud, they should present your copy of your arrival email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your order will be returned to our warehouse and we will process a return.

Australian Deliveries

All Australian orders are shipped using DHL Express Courier at a cost of $15, however if the delivery fee is over the projected courier cost of $15.00, you will be required to pay the estimated difference amount quoted by DHL Express.


You will receive an email with your tracking number once your order has been dispatched. To track your order please visit http://www.dhl.co.nz/en/express/tracking.html.
Estimated shipping time is 3-5 working days upon receiving your dispatch email.
All parcels require a signature upon delivery. If no one is home at the time of delivery DHL Express will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery.
Alternatively you can provide a work address to have your parcel delivered to.

This is applicable to rural deliveries in international countries. For more information please contact customercare@pagani.co.nz.

International Deliveries

All International orders are shipped using DHL Express Courier at a cost of $35. If the delivery fee is over the projected courier cost of $35.00, you will be required to pay the estimated difference amount quoted by DHL Express.


You will receive an email with your tracking number once your order has been dispatched. To track your order please visit http://www.dhl.co.nz/en/express/tracking.html.
Estimated shipping time is 7-10 working days upon receiving your dispatch email.
All parcels require a signature upon delivery. If no one is home at the time of delivery DHL Express will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery.
Alternatively you can provide a work address to have your parcel delivered to.

If the delivery fee is over the projected courier cost of $35.00, you will be required to pay the estimated difference amount quoted by DHL Express. This is applicable to rural deliveries in international countries. For more information please contact customercare@pagani.co.nz.


Please note we ship to all countries except Russia.

International Taxes and Duties

Once your order has left New Zealand it may be subject to customs procedures which can cause delays beyond original delivery estimates. We take no responsibility for any charges, duties or taxes incurred at the receivers end.

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