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FREQUENTLY ASKED QUESTIONS

Can I still shop online?

Yes!

All online orders are now being dispatched, we are following the strict guidelines from MBIE to ensure the safety of our dispatch teams and yourself when packaging up your parcel. This includes the requirement for our teams to wear gloves and masks when handling orders.

Please note that your parcel may be delayed as couriers prioritise their deliveries. We have updated our delivery procedures so that these are contactless during this time.

Can I still contact your Customer Care team?

Yes, our Customer Care team will be safely working from home during this period. If you wish to get in touch, please send us a message using the Live Chat function on our website, on our social channels or send us an email at customercare@pagani.co.nz. Please expect a potential delay of 48 hours (Monday-Friday) for all queries while we deal with the high volume in requests.

In store shopping during Level 1 & 2

All of our stores are open during level 1 & 2 alert status', with a few adjustments to the experience to ensure everyone's safety:

  • Social distancing of 2 metres is maintained in our stores at all times.
  • Stringent cleaning rosters and hygiene measures in all stores, with emphasis on our customers key points of contact.
  • Contactless online check in for all store visits.
  • Hand sanitiser provided for all customers to use before browsing.
  • Changing rooms thoroughly cleaned between each use.
  • We encourage the use of contactless payment for all purchases.
  • If you are feeling unwell, please stay home and browse with us online instead.

Again, thank you so much for your ongoing support, and we look forward to seeing you in all of our stores again soon.

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