FAQS

Yes, you can have your order delivered to a Pagani store that's convenient for you, just select the option 'Click & Collect' at the checkout when you're placing your order.

Delivery charges are based on the number of items in your order:

1 item: $2
2 items: $4
3 items: $6
4 items: $8
5+ items: $10

Please allow 1–4 business days for your order to arrive in store.

Please note that the Auckland Outlet is now open only on Saturdays. Therefore, any Click & Collect orders directed to this location can only be collected on that day.

Click & Collect orders are dispatched between Monday-Friday (not during public holidays) to your nominated store from our Auckland warehouse, so please take this into consideration when placing your order.

Currently, estimated collection time is 2-4 working days for North Island orders and 2-5 working days for South Island orders (this can be impacted by ferry crossing issues) from day of dispatch, but this can increase during busy sale periods and public holidays.

You'll be notified by email or text when your order is ready to collect. Once you've received this email, please bring it to the store, along with proof of ID (this could be a drivers license, passport or credit/debit card) when you come to collect your parcel.

If someone is coming to collect your order on your behalf, to prevent fraud, they should present your copy of your arrival email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your order will be returned to our warehouse and we will process a return.

FREE NZ SHIPPING FOR NZ ORDERS OVER $79.99 - Applies to all New Zealand delivery orders over $79.99 placed on pagani.co.nz.

New Zealand Delivery

All New Zealand orders are shipped using Courier Post at a cost of $8.99. All orders over $79.99 receive free delivery.
You will receive an email with your tracking number once your order has been dispatched. To track your order please visit http://www.courierpost.co.nz/.

Standard Delivery estimated shipping time is normally 1-2 working days upon receiving your dispatch confirmation email for non rural locations in NZ on orders placed before 2pm Monday-Friday. This can increase during busy sale periods and public holidays.

Please note that your order is a 'no signature required' delivery, your Courier Post driver will leave your parcel within your premises. If you are concerned about your Courier Post driver leaving an item on your property, please select another address such as a work address where someone will be there to receive your package, or select Click & Collect from one of our stores.

International Delivery

We ship internationally via NZ Post. Shipping rates are calculated based on the number of items in your order and your delivery zone.

Australia

• 1–2 items: $25
• 3–5 items: $35
• 6–7 items: $45
• 8–9 items: $65
• 10+ items: $75

Pacific Islands

• 1–2 items: $35
• 3–5 items: $50
• 6–7 items: $65
• 8–9 items: $80
• 10+ items: $90

Rest of the World

• 1–2 items: $50
• 3–5 items: $75
• 6–7 items: $100
• 8–9 items: $130
• 10+ items: $150

Additional Information

Shipping costs are calculated automatically at checkout.

Delivery timeframes vary by destination and will be confirmed once your order is dispatched.

International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

If your parcel weight significantly exceeds our standard shipping thresholds, we may contact you to arrange additional shipping charges before dispatch.

US orders - Due to recent changes in US tariffs, we’ve had to temporarily suspend shipping to the United States. We’ll provide an update as soon as shipping becomes available again!

You will receive an email with your tracking number once your order has been dispatched. To track your order please visit DHL Tracking or NZ Post Tracking depending on which service your order is shipping by.

All parcels require a signature upon delivery. If no one is home at the time of delivery, your courier will leave a card to call. You will need to follow the instructions on the card to collect your parcel from your local post office or to request re-delivery. Alternatively you can provide a work address to have your parcel delivered to.

Please also note that we cannot send our fragrances internationally due to their flammable nature. Any perfumes will be cancelled from your order and refunded.

If you have any questions about international delivery, our team is happy to help - customercare@pagani.co.nz

You will receive an email with your tracking number once your order has been dispatched. To track NZ orders please visit http://www.courierpost.co.nz/ or call 0800 COURIER (268 7437). To track International orders please visit http://www.dhl.co.nz/en/express/tracking.html.

During peak sale periods such as Black Friday, we receive a significantly higher volume of orders. Our team works hard to process everything as quickly as possible, but dispatch times may be slightly delayed. We appreciate your patience while we get your order on its way.

Yes, due to unusually high demand during Black Friday, dispatch may take a little longer than usual. Rest assured our team is packing orders daily and will ship yours as soon as possible.

In high-volume events like Black Friday and public holidays, orders can take a little extra time to leave our warehouse. You’ll receive an email with tracking details as soon as your order has been dispatched.

For any queries over this period please contact us at customercare@pagani.co.nz and we will answer your questions as soon as possible.

Pagani Giftcards do not have an expiry date. We accept Giftcards in-store and online.

Please note that old paper gift vouchers and credit notes can only be redeemed in store if your credit has not expired. However you can email customercare@pagani.co.nz with your paper voucher or credit note code and amount and we can replace this with a Gift card number you can redeem online.

You can email customercare@pagani.co.nz for further assistance if required.

Any E-Giftcard purchased online to the value of $50.00 or less will be sent to the nominated email address immediately after purchase (or on the selected delivery date). If you have purchased a physical Giftcard, please refer to our 'Delivery' or 'Click & Collect' FAQs for estimated arrival times.

As part of our current anti-fraud protocols, any Giftcard total over $50.00 will be manually approved by our webstore team. We reserve the right to verify any suspicious orders and may cancel transactions suspected of credit card fraud. If your order is cancelled, you will be notified via email immediately.

Orders placed between 9am-4pm, Monday to Friday will be approved as quickly as possible that day. Orders made after 4pm Friday and before 9am Monday and during public holidays, will be approved on the next business day.

If you are having trouble logging in online please enter your email address and click ‘Forgot Password’ this will send you details on how to reset your password. If you are still having trouble please email us on customercare@pagani.co.nz

Yes, we will endeavour to amend your order provided it has not been dispatched. To make a change to your order please email us as soon as possible.

Please note the Customer Service and Dispatch Centre are closed over all public holidays.

For any orders placed over that time period they will be dispatched as soon as possible. Please expect some delays with delivery times due to high demand over this period.

For any queries over this period please contact us at customercare@pagani.co.nz and we will answer your questions as soon as possible.

During peak sale periods such as Black Friday, we receive a significantly higher volume of orders. Our team works hard to process everything as quickly as possible, but dispatch times may be slightly delayed. We appreciate your patience while we get your order on its way.

Yes, due to unusually high demand during Black Friday, dispatch may take a little longer than usual. Rest assured our team is packing orders daily and will ship yours as soon as possible.

In high-volume events like Black Friday and public holidays, orders can take a little extra time to leave our warehouse. You’ll receive an email with tracking details as soon as your order has been dispatched.

For any queries over this period please contact us at customercare@pagani.co.nz and we will answer your questions as soon as possible.

IMPORTANT NOTE: Laybuy has announced that they have gone into receivership as of 17/06/2024. Please find more information here. Laybuy will no longer be a payment option at checkout online or in stores. Laybuy are currently assessing the situation with respect to refunds, and should be in touch with customers directly.

Afterpay is available in all Pagani stores across the country. Simply let our in store stylists know that you would like to pay via Afterpay at the counter and they can process this for you. You will need to have your mobile handy to complete your purchase.

We accept Visa, Mastercard, Afterpay, bank transfer and Pagani gift cards. At this time we do not accept American Express, Zip or PayPal.

If you do not have a credit card to purchase online, please email customercare@pagani.co.nz with details of the items you are wishing to purchase and we will provide you with our bank account number to process your payment.

Due to the nature of retail, promotions run regularly with specific time frames. All prices shown at the time of purchase are correct and will be charged. We will not refund the difference in price if an item that has been purchased is now discounted. We advise you to sign up to our newsletter to ensure you receive all information regarding our promotions.

Yes, all prices are the same online as in store unless stated it is an exclusive online-only promotion. Please note that online prices will automatically adjust due to certain promotions running if you have items added in your cart. To view all retail prices please ensure your cart is empty. Promotions can vary online from those in store.

Yes, please select the product online along with the colour and size then click the ‘Check Instore’ button to see which stores are showing stock on hand. Please note this is a guide only and we advise you to call the store to place the item on hold to avoid disappointment.

You can find a care label on the inside of all garments, please follow these instructions carefully.

Please note earrings, swimwear, hosiery, underwear and undergarments cannot be exchanged or returned due to hygiene regulations.

We try to have a stock level that will keep up with demand, but some popular items and sizes may sell out fast.

Please email or call us with the style number and details of the item you are looking for and we may be able to request* the item/s from one of our Pagani stores for you. Please note that we can only offer this service for full priced items.

We are no longer able to source out of stock SALE items for manual orders via email. Once out of stock online, these items can only be purchased in the stores that have stock on hand.

For out-of-stock SALE items, we can check your local store stock availability for you and arrange a hold directly with the store team. Please note that our branches cannot transfer internally and are unable to process these requests on your behalf.

Available online only.

Selected exclusions.

Cannot be used in conjunction with any other offer.

Includes full price and selected sale items.

Excludes gift cards.

Applies to selected full price sweaters only.

Cannot be used in conjunction with any other offer.

Excludes gift cards.

• Selected styles only.
• Prices as marked.

We may offer different prices, discounts and promotions online and in-store from time to time. Unless expressly stated otherwise, promotions apply only to the sales channel in which they are advertised.

Online promotions cannot be matched or redeemed in-store, and in-store promotions cannot be matched or redeemed online. Pagani is not obligated to price-match promotions between our online store and physical stores.

All promotions are subject to their advertised dates, exclusions, eligibility requirements and stock availability.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Online Returns

We want you to love your Pagani purchase. If your online order is not quite right, you can return eligible items for a refund within 30 days of receiving your order. Refunds will be processed back to the original payment method used to place your order.

We no longer offer exchanges for online orders. If you need a different size, colour or style, please return your item for a refund and place a new order online.

Return Conditions

To be eligible for a refund, items must be:

• Returned within 30 days of receiving your order
• In original, unworn condition
• Unwashed and unused
• Returned with all original swing tags attached
• Accompanied by your completed returns form and invoice or proof of purchase

We may refuse a return if the item does not meet these conditions.

Items That Cannot Be Returned

For hygiene, health and safety reasons, we cannot accept returns on:

• Earrings
• Swimwear
• Hosiery
• Shapewear
• Bodysuits
• Underwear and undergarments
• Jewellery
• Hair accessories
• Fragrances

These items cannot be returned unless they are faulty.

Sale and Final Sale Items

Sale items can be returned for a refund, provided they meet our return conditions.

Items marked as Final Sale cannot be returned, refunded or exchanged unless they are faulty.

Promotional and Multi-Buy Items

If you return an item purchased as part of a promotion or multi-buy offer, your refund will be adjusted to reflect the discount received.

If you return one item from a multi-buy promotion, the refund will be calculated based on the price paid after the promotional discount has been applied.

If you return all items purchased as part of the promotion, you will be refunded the full promotional amount paid, excluding any shipping costs.

Afterpay Orders

Online orders paid with Afterpay can be returned by post to our Web Store for a refund.

Afterpay online orders cannot be refunded in store. Once your return has been received and processed by our Web Store, your refund will be applied to your Afterpay account.

If you need a different size, colour or style, please place a new order online.

Returns to our warehouse

Please complete the returns form included with your invoice and send your item back to:

Pagani Online Store
81A Portage Road
New Lynn
Auckland 0600
New Zealand

Please package your return securely and include your completed returns form and invoice so we can process your refund.

Return postage costs are at your own expense. We recommend using a tracked or registered postal service, as Pagani is not responsible for returned items that are lost or damaged in transit.

Original shipping costs are non-refundable.

Returns to a Pagani store

Online orders can be dropped into any Pagani store with your returns form and invoice.

Our store team will send your return back to the Web Store for processing. Refunds for online orders are processed by our Web Store and cannot be completed at the store counter.

Faulty Items

If you believe you have received a faulty item, please contact our Customer Care team before returning it.

Email: customercare@pagani.co.nz

If an item is confirmed as faulty, we will arrange the return postage and process the refund back to your original payment method.

If a faulty item has been worn, please launder it before returning.

Once your return has been received and checked, we will process your refund back to the original payment method used for your order.

Please allow time for your bank, card provider or payment provider to process the refund.

We will contact you once your return has been processed.

Gift Cards

If your order was paid using a gift card, the refunded amount will be returned to the original gift card.

If your order was paid using a gift card and another payment method, the refund will be returned to the original payment methods used.

International Returns

International online orders can be returned to our Web Store, provided the items meet our return conditions.

Return shipping costs are at your own expense. Original shipping costs, duties, taxes and international freight charges are non-refundable unless the item is faulty.

Need Help?

If you have any questions about your return, or if you need a new returns form, please contact our Customer Care team.

Email: customercare@pagani.co.nz