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FREQUENTLY ASKED QUESTIONS

Store Returns Policy

If you have changed your mind or found an item does not fit within 7 days of your original purchase, we will exchange it for another item of equal or greater value, or we will issue you with a gift card.

Jewellery, hair accessories and fragrances cannot be exchanged or returned for health and safety reasons.

Please note earrings, swimwear, hosiery, underwear and undergarments cannot be exchanged or returned due to hygiene regulations.

Laybuy and Afterpay items must be returned within 7 days of original date of purchase with original tags still attached.

Please note that Afterpay and Laybuy orders cannot be returned or exchanged in stores.

You are however welcome to drop your Afterpay or Laybuy order into any Pagani store (along with your returns form and invoice) and the team will send your items back to our Web Store to process your return.

For Afterpay and Laybuy exchanges, we will process a refund to your Afterpay or Laybuy account and you will need to re-purchase either in store or via our website. We are more than happy to honour any special prices paid that first time round - just contact our Customer Care team if that is the case.

CHANGE OF MIND
Note: We do not issue refunds for items that do not fit, do not suit you or you've changed your mind. This is the Pagani Refund Policy in accordance with the Consumers Guarantees Act, as advised by the Ministry Of Consumer Affairs.

Returning goods purchased as special offers

If you return a single item purchased as part of a multi-buy promotion (i.e. buy one get one half price) you will be refunded the full price of that item less the total discount given in the offer. If you return all the items purchased with the multi-buy promotion you will be credited (gift card) the full multi-buy value.

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