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FREQUENTLY ASKED QUESTIONS

Do you offer Click & Collect?

Yes, you can have your order delivered to a Pagani store that's convenient for you, just select the option 'Click & Collect' at the checkout when you're placing your order. All Click & Collect orders receive free delivery. Note that all orders are fulfilled from our Auckland warehouse and sent to your selected store, so please allow time for delivery.

How long does a Click & Collect order take to arrive?

Currently, estimated collection time is 1-3 working days for North Island orders and 2-4 working days for South Island orders, but this can increase during sale and public holiday periods.

Click & Collect orders are dispatched between Monday-Friday (not during public holidays) to your nominated store from our Auckland warehouse, so please take this into consideration when placing your order.

How will I know when my order is ready to collect?

You'll be notified by email when your order is ready to collect. Once you've received this email, please bring it to the store, along with proof of ID (this could be a drivers license, passport or credit/debit card) when you come to collect your parcel.

If someone is coming to collect your order on your behalf, to prevent fraud, they should present your copy of your arrival email, along with proof of their ID (see above).

Please collect your order from store within 14 days. If you do not collect your order within 14 days, your order will be returned to our warehouse and we will process a return.

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